Refund and Returns Policy

Effective Date: January 8, 2025

At TrendSpotCiteino, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

You may return a product for a refund or exchange if:

  • The product is unused and in its original packaging.
  • You request a return within 30 days from the date of purchase.
  • The product is not a special order or clearance item (which are non-returnable).

2. How to Return an Item

To return an item, follow these steps:

  • Step 1: Contact our customer service team at info@trendspotciteino.com within 30 days of receiving your product. Please provide your order number and the reason for the return.

  • Step 2: We will send you instructions and a return shipping label (if applicable). Ensure the item is securely packed in its original packaging to prevent damage during transit.

  • Step 3: Send the item back to us using the provided return shipping label. Please retain proof of postage for tracking purposes.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Non-Refundable Items: Certain items, such as customized supercars, special orders, and sale/clearance items, are non-refundable and cannot be returned.

4. Exchanges

If you would like to exchange a product, please contact us within 30 days of receiving your order. Depending on availability, we will facilitate the exchange. If the new item is priced higher, you will be charged the difference.

5. Shipping Charges

Shipping charges for returns are the responsibility of the customer unless the product is defective or incorrect. In such cases, we will provide a prepaid return label.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will resolve the issue by providing a replacement or a full refund, including return shipping costs.

7. Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly for updates.

Contact Information

If you have any questions regarding our  Refund and Returns Policy, please reach out to us:

TrendSpotCiteino
Street: 245 Lewis Street, Chicago, Illinois, United States
Phone: 630-952-9269
Email: info@trendspotciteino.com
Website: https://trendspotciteino.com/